Storage Clerkenwell Terms and Conditions of Service
These Terms and Conditions govern the provision of removal, storage and related services by Storage Clerkenwell to you as a customer. By making a booking, using our services, or allowing our teams to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or receives services from Storage Clerkenwell.
Services means any removal, collection, delivery, packing, handling, storage, or ancillary work carried out by Storage Clerkenwell.
Goods means the items that the customer asks Storage Clerkenwell to move, handle, transport, store, pack, or otherwise deal with.
Contract means the legally binding agreement between the customer and Storage Clerkenwell incorporating these Terms and Conditions and any written quotation or confirmation provided by Storage Clerkenwell.
2. Scope of Services
Storage Clerkenwell provides services including but not limited to domestic and commercial removals, storage of goods, packing and unpacking assistance, loading and unloading, and associated logistical support. The precise scope of services for each job will be set out in a written quotation or service confirmation issued by Storage Clerkenwell based on the information provided by the customer.
Any services not expressly included in the quotation or confirmation will be treated as additional services and may incur extra charges. Storage Clerkenwell reserves the right to decline any service request at its discretion.
3. Booking Process
3.1 Enquiries and quotations
Customers may request an estimate or quotation by providing details about the property, access arrangements, volume of goods, storage requirements, dates, and any special items requiring particular care or equipment. Quotations are based on the information supplied and may be revised if that information is inaccurate or incomplete.
Unless otherwise stated in writing, quotations are not binding offers and may be subject to change, especially where the scope of services alters or operational circumstances require adjustment.
3.2 Booking confirmation
A booking is only confirmed when Storage Clerkenwell issues a written confirmation of the services, including the date and time window, and any required deposit has been received and cleared. Until confirmation is issued, dates and time slots remain provisional and may be offered to other customers.
The customer must check all details in the confirmation and notify Storage Clerkenwell promptly of any errors or changes required. Changes are subject to availability and may affect the price.
3.3 Customer obligations when booking
The customer is responsible for providing accurate, complete, and up-to-date information about the goods, property access, parking arrangements, and any potential obstacles or risks. This includes but is not limited to restricted access, narrow staircases, lifts, loading bays, and time-limited parking.
Failure to disclose relevant details may result in additional charges, delays, or the refusal to move certain items for safety or legal reasons.
4. Payments and Charges
4.1 Pricing
Prices are usually quoted on a fixed-price basis or on an hourly rate, as set out in the written quotation or confirmation. Prices are based on the services described, access conditions, and any assumptions stated in the quotation. Additional work, waiting time, or changes on the day may incur extra charges at the prevailing rates.
4.2 Deposits
Storage Clerkenwell may require a deposit to secure a booking. The amount and due date will be specified in the quotation or confirmation. Deposits are applied against the final invoice. If the deposit is not received by the due date, Storage Clerkenwell may release the booking slot without liability.
4.3 Payment terms
Unless otherwise agreed in writing, payment for removal services is due no later than the start of the service on the agreed date. Payment for ongoing storage services is due in advance for each billing period. Storage Clerkenwell may refuse to commence or continue services if payment has not been made in accordance with these terms.
4.4 Overdue amounts
If any amount due is not paid on time, Storage Clerkenwell may charge interest on the overdue sum at a reasonable rate from the due date until the date payment is received in full. Storage Clerkenwell may also suspend services, restrict access to stored goods, or exercise a lien over goods until full payment, including any interest and charges, is received.
4.5 Adjustments and additional charges
Additional charges may be applied where:
Access is more difficult or time-consuming than described at booking.
There are delays caused by the customer, their agents, or third parties, including waiting for keys, documents, or authorisations.
Extra items, packing, dismantling, reassembly, or trips are requested that were not included in the original quotation.
Waste disposal or handling of prohibited materials is required.
5. Cancellations and Amendments
5.1 Customer cancellation
The customer may cancel the contract by giving written notice to Storage Clerkenwell. Cancellation charges may apply depending on the notice period.
If cancellation is received more than a specified number of working days before the service date, the customer may receive a full or partial refund of any deposit, as stated in the quotation or confirmation.
If cancellation is received on shorter notice, Storage Clerkenwell may retain all or part of the deposit and may charge a cancellation fee to cover lost bookings and administrative costs.
5.2 Amendments by the customer
The customer may request changes to the date, time, or scope of services. Any such changes are subject to availability and may result in revised pricing. Storage Clerkenwell is not obliged to accept changes requested at short notice and may treat substantial changes as a cancellation and new booking.
5.3 Cancellation or variation by Storage Clerkenwell
Storage Clerkenwell may cancel or amend the services if:
There are safety concerns for staff, the customer, or third parties.
Access is impossible or significantly restricted for reasons outside our control.
Extreme weather, road closures, vehicle breakdowns, or other operational issues make performance impracticable.
In such cases, Storage Clerkenwell will use reasonable efforts to offer an alternative date or a partial refund where appropriate, but will not be liable for indirect or consequential losses arising from the cancellation or change.
6. Customer Responsibilities
The customer must:
Ensure that all goods to be moved or stored are suitably packed, unless packing services are included.
Secure or remove items of high value, personal documents, and easily portable valuables.
Arrange suitable parking and access for vehicles, and obtain any necessary permissions, permits, or authorisations from property owners or authorities.
Be present or have an authorised representative present at the premises during collection and delivery to direct the team and sign documentation.
Ensure that all appliances are disconnected, defrosted, and drained as necessary prior to moving.
Compliance with these responsibilities is essential to allow Storage Clerkenwell to perform services safely and efficiently.
7. Excluded and Prohibited Items
Storage Clerkenwell will not carry or store items that are hazardous, illegal, or unsuitable for normal transport or storage. This includes but is not limited to:
Explosives, flammable liquids or gases, corrosive substances, and toxic chemicals.
Perishable goods that may rot, attract pests, or cause contamination.
Illegal items, including stolen goods or substances prohibited by law.
Goods that exceed safe weight or dimension limits for manual handling or equipment in use.
If prohibited items are discovered, Storage Clerkenwell may refuse to move or store them, may arrange for disposal in accordance with law, and may charge the customer for any associated costs or liabilities.
8. Waste Regulations and Disposal
Storage Clerkenwell is not a waste carrier or disposal contractor unless expressly stated in the service description. The customer must not use the removal or storage services as a means of disposing of waste, refuse, or items that should be processed through licensed waste channels.
If the customer requests removal of unwanted items, this must be agreed in advance. Where Storage Clerkenwell agrees to assist with disposal, it will do so in line with applicable waste regulations and may charge additional fees for transport, handling, and authorised disposal.
The customer remains responsible for ensuring that any items presented for disposal are lawful to discard and do not contain hazardous substances. Any costs or fines arising from the customer supplying items that breach waste or environmental regulations will be recoverable from the customer.
9. Liability and Insurance
9.1 Standard liability
Storage Clerkenwell will exercise reasonable care and skill in handling, transporting, and storing goods. However, responsibility for loss of or damage to goods is limited as set out in this section.
Unless agreed otherwise in writing, Storage Clerkenwell liability for loss or damage to goods, however arising, is limited to a reasonable amount per item or per consignment, subject to an overall cap. These limits reflect the nature of the services and the charges applied.
9.2 Excluded losses
Storage Clerkenwell is not liable for:
Loss or damage arising from the inherent nature or condition of goods, including wear and tear, leakage, or deterioration.
Loss of data, software, or digital content.
Indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress.
Damage to goods not adequately packed where packing was the responsibility of the customer.
9.3 Customer insurance
The customer is strongly advised to obtain appropriate insurance cover for goods during removal and storage, and to ensure that existing household or business policies extend to these activities. Where additional cover is offered by Storage Clerkenwell, details will be provided separately, and any cover will be subject to the insurer terms.
9.4 Claims
Any apparent loss or damage must be reported to the team at the time of service where possible and, in any event, confirmed in writing within a reasonable period after completion or discovery. Storage Clerkenwell may require evidence, including photographs and inventories, and the opportunity to inspect the goods before any repair, replacement, or disposal.
10. Access to Stored Goods
Where storage services are provided, the customer may request access to their goods during normal operating hours by prior arrangement. Access is subject to reasonable notice and operational availability. Identification and verification may be required before access is granted.
If the customer has overdue balances or is in breach of the contract, Storage Clerkenwell may refuse access to stored goods until the breach is remedied, without prejudice to any other rights.
11. Lien and Sale of Goods
Storage Clerkenwell has a legal right to retain goods in its possession until all amounts due under the contract and any other agreement with the customer are paid in full. This right of lien applies to goods held for removal or storage.
If outstanding sums remain unpaid after reasonable notice has been given, Storage Clerkenwell may, in accordance with applicable law, sell some or all of the goods to recover the amounts due, including costs of sale and storage. Any surplus after deduction of all amounts owed and expenses will be held for the customer, but no interest will be payable.
12. Health and Safety
Storage Clerkenwell places high importance on the health and safety of its staff, customers, and the public. If, in the opinion of the removal team or management, any activity would pose an unacceptable risk, they may decline to carry out that activity or request changes to the working environment.
The customer must ensure that premises are reasonably safe and accessible, including clear walkways, adequate lighting, and secure stairways, and must notify Storage Clerkenwell of any known hazards on site.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of the services, you should raise the matter with Storage Clerkenwell as soon as possible. We will investigate complaints in a fair and timely manner and aim to provide a response within a reasonable period.
Where a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution before resorting to legal proceedings, although this is not compulsory unless required by law.
14. Data Protection and Privacy
Storage Clerkenwell will collect and process personal data in order to arrange and provide services, manage accounts, and comply with legal obligations. Personal information will be handled in accordance with applicable data protection laws and our internal privacy practices.
Information may be shared with third parties such as insurers, payment processors, or subcontractors where necessary to deliver services, and will not be sold for marketing purposes without consent.
15. Force Majeure
Storage Clerkenwell is not liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, lockouts, accidents, road closures, or governmental restrictions.
In such circumstances, Storage Clerkenwell will take reasonable steps to minimise disruption and, where possible, rearrange services, but shall not be responsible for losses arising from the delay or non-performance.
16. Variations to Terms
Storage Clerkenwell may amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that contract. Any specific variations or special conditions agreed in writing between the customer and Storage Clerkenwell will take precedence over any conflicting provisions in these standard terms.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, such provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Storage Clerkenwell, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions, the contract, or the provision of services, save that Storage Clerkenwell may also bring proceedings in any jurisdiction where the customer is resident or where goods are located, if necessary to protect its rights.
By confirming a booking or using the services of Storage Clerkenwell, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
