Clerkenwell Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Clerkenwell Storage. By making a booking, paying a deposit, entering into a storage agreement, or otherwise using the service, you agree to comply with these terms. These terms are intended to create a fair, clear, and lawful framework for both the customer and the storage provider. They apply to all storage units, ancillary services, and related arrangements supplied under the name Clerkenwell Storage, unless otherwise agreed in writing.

For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer or account holder. The terms below should be read carefully before booking. If you are arranging storage on behalf of a business, partnership, or other organisation, you confirm that you have authority to bind that entity to these terms. These conditions are designed to support a lawful and efficient storage service and to make responsibilities clear throughout the period of hire.

The agreement begins when a booking is accepted by us, whether online, by email, by telephone, or through any other approved process. A booking request does not guarantee availability until confirmed. We may ask for identification, proof of address, and payment details before final acceptance. We reserve the right to decline a booking where we believe the information provided is incomplete, inaccurate, unlawful, or unsuitable for the intended use of the storage facility. Acceptance may also depend on the availability of the requested unit size, service period, and any special requirements.

Booking Process

To make a booking, you must provide accurate and complete information, including your name, billing details, contact information, and the type of goods to be stored. If any information changes before or during the storage period, you must notify us promptly. We may request additional documents to verify identity or confirm ownership or authority in relation to the goods. The booking process may involve selecting a unit, agreeing the start date, acknowledging these terms, and making any required initial payment. A booking becomes binding only when confirmed by us.

We may refuse or cancel a booking where the goods proposed for storage are prohibited, hazardous, perishable, illegal, or otherwise unsuitable for storage. We may also reject bookings where the customer has previously breached a storage agreement or where we reasonably believe the arrangement may create health, safety, security, insurance, or regulatory issues. Any special handling needs must be declared in advance. Failure to disclose relevant information may result in refusal of entry, suspension of access, or termination of the agreement without liability on our part.

Once confirmed, the booking relates only to the agreed unit or storage area and to the period stated in the confirmation. Any extension, upgrade, downgrade, or change of access terms must be agreed separately. The customer is responsible for ensuring that all goods stored are suitable for the selected unit and that the unit is used in a lawful and proper manner. We may make reasonable operational changes to the booking process, provided such changes do not materially reduce the service promised under the confirmed agreement.

The customer must pay all fees in full and on time. Charges may include storage rent, deposits, administration fees, lock fees, cleaning charges, late payment charges, and any other amounts notified at the time of booking or later added under these terms. Unless otherwise stated, fees are due in advance. If a payment fails, is reversed, or is charged back, we may suspend access until the amount is received in cleared funds. We may also apply reasonable interest or administrative fees to overdue balances where permitted by law.

Prices may be reviewed from time to time. Any increase will be notified in advance where practicable and will take effect from the date specified in the notice. If you continue to use the service after the effective date of a price change, you will be deemed to have accepted the updated rate. We may also require an updated payment method or a new deposit where the circumstances justify it, such as where the account becomes overdue or the risk profile changes.

Payments and Billing

All payments must be made using the approved payment methods identified at booking or in your account arrangement. We may accept card payments, bank transfer, or other electronic methods, but we are not required to accept cash. You must ensure that your payment details remain valid and that sufficient funds are available. If payment is made by a third party, you remain responsible for the account and for compliance with these terms. We are entitled to treat payment from an authorised source as payment on your behalf.

Where a deposit is taken, it may be used to cover unpaid rent, cleaning, damage, missing keys, abandoned items, disposal costs, or other sums properly due under the agreement. Any unused balance may be returned after the end of the storage period, subject to final checks and deductions permitted by these terms. Invoices and receipts may be sent electronically. It is your responsibility to review them promptly and notify us of any query within a reasonable period. Failure to dispute charges promptly does not affect our right to recover amounts properly due.

Non-payment may lead to restricted access, refusal of entry, termination of the agreement, or the exercise of our contractual and legal remedies. If we incur costs in collecting overdue sums, including administration, debt recovery, legal, or enforcement costs, you may be required to pay those amounts to the extent permitted by law. We will always act reasonably and in accordance with applicable consumer and commercial rules when taking steps to recover unpaid charges.

Cancellations and Termination

You may cancel a booking before the storage period begins, subject to any cancellation policy disclosed at the time of booking. Where a cancellation fee is stated, it will apply in line with the booking confirmation and any applicable consumer law. If cancellation occurs after the start of the storage period, charges may apply for the notice period, the time used, and any services already provided. A request to vacate a unit does not end liability unless the goods have been removed, the unit has been emptied, and we have acknowledged the end of the agreement.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay amounts due, store prohibited goods, use the unit unlawfully, or create a health, safety, security, or environmental risk. We may also end the agreement if continued provision of the service becomes impracticable due to circumstances beyond our reasonable control. If termination is due to your breach, you remain liable for all sums due up to the termination date and for any losses or costs resulting from the breach.

If you do not collect your goods by the end of the agreed term, or if access is suspended for non-payment or other breach, we may treat the items as abandoned after giving any notices required by law or by the agreement. We may then take lawful action to dispose of, sell, relocate, or otherwise deal with the goods. Any proceeds of sale may be used to satisfy amounts owed to us, with any surplus handled in accordance with the law. Abandonment will not be presumed lightly and will be assessed reasonably and lawfully.

Liability and Insurance

We will take reasonable care in the operation of the storage facility, but we do not accept responsibility for loss or damage to goods unless caused by our proven negligence, wilful misconduct, or another liability that cannot lawfully be excluded. You are responsible for deciding whether to insure the goods stored. We recommend that you maintain adequate insurance for the full replacement value of all items, including risks of theft, fire, water damage, accidental damage, and other foreseeable events. Any insurance arranged by us, if offered, will be subject to its own terms and limits.

You must not store goods that are exceptionally valuable, irreplaceable, fragile, dangerous, illegal, perishable, or prone to spoilage unless we have expressly agreed in writing that such items may be accepted. Even where goods are lawfully stored, you remain responsible for adequate packing, labelling, and securing of items. We are not liable for deterioration caused by ordinary wear and tear, inadequate packaging, inherent vice, hidden defects, moths, mould, humidity, condensation, or other issues not caused by our fault.

Our total liability to you will be limited to losses directly caused by our breach of these terms or by our negligence, and only to the extent permitted by law. We will not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of goodwill, or loss arising from inability to use the goods, except where such exclusion is not permitted by applicable law. Nothing in these terms seeks to limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Waste Regulations and Prohibited Materials

You must comply with all applicable waste disposal, environmental, and storage regulations. The storage facility must not be used to dump waste, dispose of rubbish, or store materials that create pollution, contamination, leakage, fumes, infestation, or other environmental hazards. All goods placed into storage must be clean, safe, and suitable for retention in a secure storage environment. You are responsible for disposing of packaging, pallets, redundant materials, and any waste generated by loading, unloading, or moving items into or out of storage.

It is strictly prohibited to store hazardous substances, explosive materials, firearms, live animals, perishable food, medical waste, stolen property, counterfeit goods, or any item the storage of which would breach legislation, licence conditions, or public safety requirements. If we reasonably believe that prohibited materials are present, we may inspect the unit, refuse access, isolate the items, notify relevant authorities, and take any steps required to protect people, property, and the environment. Any costs arising from your breach of waste or safety rules may be charged to you.

You must keep the unit locked and secure, and you are responsible for keys, access codes, and any authorisation given to third parties. You must not sublet the unit, assign the agreement, or allow use of the storage space by another person without our prior written consent. The unit may only be used for lawful storage purposes and not as a place of residence, business trading premises, workshop, or meeting place unless we have expressly agreed otherwise. Access arrangements may be subject to operational rules, security checks, and reasonable restrictions.

We may enter a unit in an emergency, where required by law, where we reasonably believe there is a risk to persons or property, or where necessary to inspect for damage, non-payment, abandoned goods, or prohibited items. Where practicable, we will give notice before entering a unit for non-emergency reasons. We may move goods within the facility if necessary for safety, maintenance, or operational reasons, provided we act reasonably. Any such intervention does not transfer responsibility for the goods to us beyond what the law requires.

These terms may be updated from time to time to reflect changes in law, operational practice, or service arrangements. Updated terms will apply from the date notified or posted in accordance with the booking documentation or account process. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. Failure by us to enforce any right or provision immediately does not mean that right has been waived. A waiver must be given in writing to be effective.

This agreement is governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the service, these terms, or the use of the storage unit will be dealt with under the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The parties agree to act in good faith and to try to resolve issues promptly and reasonably before commencing formal proceedings. These terms form the entire agreement between the parties in relation to the storage service.

By proceeding with a booking or continuing to use the service, you acknowledge that you have read, understood, and accepted these Terms and Conditions. You also confirm that the information you provide is accurate and that you will comply with all applicable laws and facility rules throughout the storage period. If you are unsure about any provision, you should review the agreement carefully before storing any goods. The aim of these Clerkenwell storage terms is to provide a clear, lawful, and practical framework for all users.